Choice matters, so whether it is in the cloud or on-premise, Agilysys property management solutions deliver for your business and for your guests.
Book a demo Or review the Agilysys PMS features
Helping you deliver a return on every guest experience.
Delivering a return on experience.
We have spent the last few years working with our customers, Hotels, Casinos and Resorts to develop platforms and systems that help you deliver a return on experience.
A completely modern browser and API-based enterprise-ready, all-in-one solution for full-service resorts, boutiques and hotels. This fully-integrated property management solutions suite runs the world’s most prestigious resorts.
The first key moment for a guest, which begins long before they arrive at your property and sets the tone for their whole experience. The Agilysys PMS offers convenience and a mobile first approach enabling guests to book everything in one place, creating a personalised itinerary. For staff, they can see the guests plans, while the system can offer incentives and reward loyalty.
The next key hospitality moment is arrival and check-in. Although some guests prefer to check-in at the traditional front desk with a staff member, many others want to check in via a mobile app or kiosk and bypass the lobby altogether. In fact, increasing numbers of guests choose ‘mobile everything’, from check-in and room keys to payments and check-out. Whatever your guest prefers, The Agilysys has it covered.
Moments in which guests request and receive service are increasingly important in driving satisfaction, with travellers demanding access to services and to interact with staff at any time, in any place and via any device. In service moments, personalization is especially important and technology plays an enormous role. With the right solutions, properties can track and store a multitude of customer information from room preferences and gift shop purchases, to birthdays and anniversaries. The Agilysys PMS can use these to provide highly curated guest stay experiences.
Moments in which guests interact with food and beverage services are vital to get right. Consumer expectations are high and have been shaped both by our online, always on lives. Whether its dynamic menus, the ability to order online, grab and go services, restaurant choices or delivery, the Agilysys PMS can support you. And when it comes to secure payments, then digital wallets, multi-currency transactions, contactless payments are all supported. Delight guests, streamline services, ease labour challenges and boost margins.
All the perfect moments a property has created throughout a guest’s stay can be undone if departure and check-out moments are sub-par. Similar to the check-in phase, choice is key with some guests preferring a traditional check-out experience while others want mobile or kiosk options with no front desk stop required. With their mobile devices a guest can review charges, settle bills securely and receive an electronic receipt—all without standing in line.
The final moment to elevate is the post-experience. Just because guests have checked out doesn’t mean the interaction with them ends. In fact, now is the time to inform them of upcoming specials and promotions, send post-visit surveys, and ask them to refer friends and family. Encourage repeat visits and positive reviews with personalised campaigns based on guests’ past experiences, and acknowledge special dates, such as anniversaries and birthdays, perhaps even the date the guest first stayed at the hotel. The Agilysys PMS will help you elevate your guests' experience far beyond their stay.
Case Study:
Pinehurst Resort and Country Club
"For Pinehurst, the Agilysys technology is better together. No other product in the market is as mature or well rounded."
Watch the case study (~2min)
For over 125 years the Pinehurst Resort and Country Club has celebrated golf. With three historic hotels and a collection of Villas and Condos, it is a vast and complex property to manage. Ed Nickelson, Director of Information Technology says that managing Pinehurst’s nine golf courses and fourteen retail outlets would be impossible without Agilysys Visual One. We use the integrated technologies to help make guests feel remembered and special”. Ed continued, “Installations are always difficult, but with Agilysys communications we got a better installation”.
Agilysys Hardware
Engage with your customers how they want.
IG Kiosk
Guests are always looking for self-service and convenience. With IG Kiosk guests casually select menu items, process their credit card payment and even print a receipt – all using a simple interface. No service staff needed. Increasing your service efficiency just got a whole lot easier.
Express Kiosk
Simplify check-in and check-out, optimise staff productivity and enhance the guest experience. More properties turn to kiosks to reduce overhead and offer more self-service options. With Express Kiosk, it’s easy to elevate service levels without adding front-line staff.
IG PanOptic Kiosk
Drive more volume through food checkout queues while maintaining or reducing the number of checkout staff required. The result is faster guest service, increased revenue and optimised venue operations.
Agilysys Pay
A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. With Agilysys Pay you can secure guest confidence and reduce your risk of data loss. Agilysys is a participating organisation of the PCI Security Standards Council.
FAQs
The migration time is very dependent on the complexity of your environment, but rest assured that the Agilysys team are with you all the way to ensure the migration goes smoothly and swiftly.
The Agilysys API is an open standard, documented API that will enable you to connect seamlessly and pass data easily. And if there are more complex integrations then the Agilysys developers and support teams will be on hand to ensure that everything integrates exactly as you expect.
Absolutely. The Agilysys system comes ready configured and easily customisable for many situations. Where the needs are more specific then the Agilysys team will help to tailor the system to those needs, and if your business is truly unique then the Agilysys team will work with you on bespoke customisations that ensure you get exactly what you need.
Agilysys is 100% focused on the hospitality industry so rest assured that we care as much about you, as you do about your guests. We will be there for you when you need us and this may be on the phone, online, or onsite. As the only hospitality technology provider dedicated to hospitality, we’re on your side.
Migration package
Cloud and On-premise
We know that where and how you run your property management system is important to the operation of your property, that’s why with Agilysys you don’t need to compromise on choice. The Agilysys PMS can run on-premise or in the cloud, seamlessly and together if needed. It’s your choice.
API Services integration
Open API
The Agilysys property management system comes with an ecosystem of experience enhancers that enable you to deliver a seamless guest experience across all of your guest touch points, but with our Open API you also have the power to easily connect other hospitality tech software and interoperate with existing systems that your property may depend on. No difficult development, just open code.
